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Policies  

Policies (PDF)
Check-In
From 14.00.
Check-Out
Until 12.00.
Reservation, Cancellation & Prepayment
Persons over 18 years using a valid credit card number (VISA, AMERICAN EXPRESS, MASTERCARD, DINERSCLUB, JCB, MAESTRO, EC). Cancellation and prepayment policies vary according to room type. Please check what conditions may apply on your confirmation. The hotel reserves the right to pre-authorize credit cards prior to arrival. Cancellations must be made 48 hours prior to arrival for regular reservations. For special room rates and discount offers such as group reservations, different policies and cancellation fees may apply.
Children and extra beds
FREE! Up to two children from 0 to 6 years stay free of charge for extra beds. One child from 6 to 12 years stays free of charge in an extra bed. One additional child from 6 to 12 years is charged CHF 35 per person per night when using existing beds. The maximum number of extra beds in a room is 2. Any type of extra bed or crib is upon request and needs to be confirmed by management. Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets
Pets are allowed until 12 kilograms. Charges of CHF 25 per night for each pet will be charged.
Groups
When booking more than 4 rooms, different policies and additional supplements may apply.

Not included in the price

Not included
CHF 2.50 city tax per person per night.

We guarantee

Secure booking
We protect your data during the booking process.
Your personal data is protected
Your details will only be used to guarantee your reservation.
No credit card fees
Credit and debit card fees are not charged to you.

Facilities

View
City view, Garden view.
Outdoors
Garden, Terrace.
Activities
Library, Business Center, Newspapers.
Media & Technology
Flatscreen-TV, Satelite channles, Cable channels, Radio, Telephone.
Food & Drink
Restaurant (à la carte), Bar, Breakfast, Breakfast in the room, Minibar.
Internet
FREE! Wi-Fi is available in all areas and is free of charge.
Parking
Public parking is available at a location nearby (reservation is not possible) and charges may apply.
Services
24-Hour Front Desk, Room Service, Baggage Storage, Business Center, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Car Rental, Tour Desk, Fax/Photocopying, Ticket Service, Concierge Service, Shuttle Service (Surcharge), Airport Shuttle (Surcharge), Shared Lounge/TV Area, Daily Maid Service, Wake-up service.
General
All rooms are Non smoking, Elevator, Safe, Soundproof Rooms, Heating, Fresh air supply, Hypoallergenic room available, All Spaces Non-Smoking (Public and Private, excluding Bar, Terrace).
Languages spoken
German, English, French, Spanish, Italian.
Languages of correspondence
German, English.

House rules and additional provisions

Validity
The terms of the rules of the house are valid unconfined to all visitors and hotel guests. Modifications of the house rules may apply everytime. They will be communicated before check in or visible online (www.hotel-wellenberg.ch).
Non smoking hotel
The hotel Wellenberg is a non smoking hotel. Smoking is prohibited in all public and private areas (with the exception terrasse and bar). In case of disregarding the hotel reserve the right to charge CHF 500.00 to the given credit card and to relegate the guest of the hotel without substitution where necessary.
No-Show
In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be levied.
Refunds
Refunds due to cancellation of your stay prior to travel will be processed upon notification (or after return of documents if applicable) and are subject to applicable cancellation charges assessed by Hotel Wellenberg, Zurich. Please note that refunds can only be made for reservations, which you have completed directly with the Hotel Wellenberg.
Property damage and liability
Guests are liable for damage or excessive soiling which they intentionally or unintentionally the cause entrusted to them - such as its economic consequences. Compensation payments are to be made immediately.
Payment
Open accounts, consumptions addition, arrangements and any additional fees and charges must be paid on the day of departure. Due to the money laundering act, max. CHF 10’000.00 p. person are accepted in cash for the payment of the invoice.
Prices
Price and fee changes are reserved anytime.

Website Disclaimer

Ownership & Content
This Site is owned and operated by Hotel Wellenberg in Zurich. (the “Company”). All right, title, and interest to the content displayed on our Site, including but not limited to the Site’s look and feel, data, information, text, graphics, images, sound or video materials, photographs, designs, trademarks, service marks, trade names, URLs, and content provided by third parties, are the property of the Company.
Use of the Website
Use of the Site is at your own risk. The owner of the website expressly disclaims any liability for the accuracy, completeness and damage which through use is created or could arise. All offers are not-binding and without obligation. The contents of this website are excluded from legal disputes.
Links to other Websites
Our Site may include links to other websites or resources. Because we have no control over such sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.
Security
The disclosure of sensitive data is at your own risk.
Limitation of Liability
You understand and agree that we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including, but not limited to, any loss of use, loss of profits, loss of data, loss of goodwill, cost of procurement of substitute services, or any other indirect, incidental, special, consequential, exemplary or punitive damages, howsoever caused, and on any theory of liability, whether for breach of contract, tort (including negligence and strict liability), or otherwise resulting from: (1) the use of, or the inability to use, our site and/or services, (2) the cost of procurement of substitute services and goods, (3) unauthorized access to or alteration of your transmissions or data, (4) the statements or conduct of any third party on our site, (5) reliance on content or postings on our site, or (6) any other matter relating to our site or our services. These limitations will apply whether or not we have been advised of the possibility of such damages and notwithstanding any failure of essential purpose of any limited remedy. Except as required by the indemnity provisions herein, in no event will our direct liability hereunder exceed the actual total amount received by us from you to access the site and/or the services. Some jurisdictions do not allow the limitation or exclusion of liability for indirect, incidental, special, consequential, exemplary or punitive damages, so some of the above limitations may not apply to you.

  • Charming...and tad bit trendy

    Bradley Mr., May 2014
  • High Standards

    cbagger, May 2014
  • Excellent Experience

    PicasoOdessa, May 2014
  • An excellent place to stay

    Bob R., 1. Jan. 2014
  • Excelllent hotel, great location, big rooms

    GPS Family, 20. Nov 2013 - Dubai, UAE
  • Very charming place

    Nana P., 22 Apr. 2013 - Sào Paolo, BR
  • Great value hotel

    Ziv A. - 19. Apr. 2013 - Tel Aviv, IL
  • Great service at a central hotel

    Sue M. - 12 Aug. 2013 - Winchester, UK
  • Very well located and very comfortable

    Nigel, 21 Nov. 2013, London, UK
Contact us
Our contact details

Contact us

Phone +41 (0)43 888 44 44
Fax +41 (0)43 888 44 45
reservation@hotel-wellenberg.ch

Address
Niederdorfstrasse 10
CH-8001 Zurich
Switzerland

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Map & Address
In the heart of Zurich